Understanding Our Pickup Service
Pickup service is available 6 AM–10 PM every day, from homes and veterinary clinics throughout the Florida Keys, the Florida Keys, Miami-Dade, Broward, and Palm Beach. Call to confirm the location, timing, and arrangements for your pet, during our daily 6 AM–10 PM hours.
Pet loss is unpredictable, and having pickup available from early morning through late evening gives families a wide daily window to arrange care.
If you live in a less central part of our service area, it is still worth calling to confirm pickup availability rather than assuming service does not extend to your location.
Arranging Pickup From Your Home
If your pet has passed away at home, you can call us directly to arrange pickup. There is no need to transport your pet yourself, and you are welcome to take some time with your pet beforehand if that feels important to you, before arranging a pickup time.
When you call, having your address and some basic information about your pet, such as species and approximate size, ready can help the call move efficiently, though we are glad to guide you through these details if needed.
Some families ask whether they need to be present for pickup; this is a reasonable question to raise when you call, since preferences and requirements can vary by situation.
Arranging Pickup From a Veterinary Clinic
If your pet has passed away or was euthanized at a veterinary clinic, your veterinary team may already coordinate pickup with us directly as part of their own process. It is worth asking your veterinarian or their staff what they can arrange on your behalf.
If your clinic does not handle this coordination, you are welcome to call us directly, and we will gather the clinic's location and any necessary details to arrange pickup ourselves.
If you have other pets in the home, you may want to think about whether to have them present during pickup, which is a personal decision with no single right answer.
What Information Helps the Process Move Smoothly
When arranging pickup, it can help to have ready your pet's name and approximate size, the address where your pet is located, and a general sense of your preferences regarding private, communal, or individual cremation, though you are not required to have this decided before pickup is arranged.
If you are unsure about any of these details, simply let us know, and we will work through them with you over the phone at a pace that feels comfortable.
Weather, traffic, and distance can all affect timing somewhat, and asking for a general estimate when you call can help you know roughly what to expect.
What Happens After Pickup
After pickup, your pet is brought into our care, and the cremation process proceeds according to the option you have selected. If you have chosen to have remains returned, you will typically be given a general sense of timing for when they will be ready.
If you have not decided on a cremation option, ask our team when authorization is needed and how your preference should be confirmed. Do not assume that a choice can be changed once cremation has begun.
If your pet passed away unexpectedly while you were away from home, it is still reasonable to call and explain the situation so we can discuss how pickup can be arranged.
Pickup Availability Across Our Service Area
Pickup is available throughout the Florida Keys, the Florida Keys, Miami-Dade, Broward, and Palm Beach, covering a wide range of communities within these areas. If you are uncertain whether your specific location is included, the most reliable way to find out is to call and ask directly, rather than assuming based on general boundaries.
Because pickup happens directly from your location, there is no need for you to travel anywhere during this process, allowing you to remain focused on your family during a difficult time.
Whatever questions you have about the logistics of pickup, asking them directly remains the most reliable way to understand exactly what will happen in your specific circumstances.
Pickup During Emergencies or Unexpected Loss
Sudden or unexpected pet loss can be especially disorienting, and knowing that pickup can be requested from 6 AM to 10 PM daily may offer some reassurance during these moments. Our team is available every day between 6 AM and 10 PM.
If your pet's passing was sudden, take whatever time you need before calling. Pickup can be discussed during our daily 6 AM–10 PM hours, and there is no requirement to call the moment your pet passes if you need time first.
A Service Built Around Your Timing
Ultimately, our pickup service is designed to accommodate your circumstances, not the other way around. Whether your pet passed at home or at a clinic, call between 6 AM and 10 PM to coordinate pickup, the goal is to make this part of the process as simple and accommodating as possible for your family.
If you have questions about how pickup works before you need it, you are welcome to call in advance simply to understand the process, so you feel prepared if and when the time comes.
Practical details before the pickup
When you call, share any access details that could affect arrival: a building entrance, a gate code you can provide securely to the team, stairs, or parking restrictions. Tell the team your pet’s approximate weight and ask if any particular preparation is needed. Do not attempt to lift a large companion without appropriate help. For advice about your pet’s condition or safe handling, consult your veterinarian rather than relying on general information online.
We offer pickup every day from 6 AM to 10 PM. When you call, we will give you an estimated arrival time for your location and keep you informed along the way. If your pet is at a veterinary clinic, check the clinic’s release process and who needs to give authorization. These simple confirmations can make coordination easier while allowing your family to focus on saying goodbye in the way that feels right.
Confirming your next contact
Before ending your pickup conversation, ask which number to call if your location details change or if you have another question. Confirm who will be present, whether a clinic needs to authorize release, and when your cremation preference must be recorded. If someone else is helping you, share the agreed arrangements with them so that instructions remain consistent. Keep your phone available for coordination, but remember that arrival timing should be confirmed directly rather than assumed from daily 6 AM–10 PM availability. Our telephone number is (786) 356-6487, and pickup serves the Florida Keys, the Florida Keys, Miami-Dade, Broward, and Palm Beach.
